Privacy policy
Last Updated: October 29, 2024
Welcome to SymbioMart LLC (the “Site,” “we,” “us,” or “our”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from https://symbiomart.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
1. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date above, and take any other steps required by applicable law.
2. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect (and have collected over the past 12 months) personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to:
- Communicate with you.
- Provide or improve the Services.
- Comply with any applicable legal obligations.
- Enforce any applicable Terms of Service.
- Protect or defend the Services, our rights, and the rights of our users or others.
2.1. What Personal Information We Collect
When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you.
2.1.1. Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details: your name, address, phone number, and email.
- Order information: your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: your username, password, security questions, and other information used for account security purposes.
- Customer support information: information you choose to include in communications with us, for example, when sending a message through the Services.
Note: Some features of the Services may require you to provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
2.1.2. Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
2.1.3. Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Site support services (e.g., Shopify).
- Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders.
- Analytics, advertising, and technology partners, who collect information using online tracking technologies (pixels, web beacons, software developer kits, third-party libraries, and Cookies).
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
2.2. How We Use Your Personal Information
- Providing Products and Services: We use your personal information to process your payments, fulfill your orders, send notifications related to your account or purchases, arrange for shipping, facilitate returns and exchanges, and otherwise manage your account.
- Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as to send communications by email, text message, or postal mail, and to show you advertisements for products or services.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to register an account, you are responsible for keeping your account credentials safe.
- Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services.
3. COOKIES
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to Shopify, please see Shopify’s Cookie Policy. We use Cookies to:
- Power and improve our Site and Services (including remembering your actions and preferences).
- Run analytics and better understand user interaction with the Services.
- Permit third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies. Removing or blocking Cookies may negatively impact your user experience and may cause some features or functions of the Services to be unavailable.
Our Site also recognizes the Global Privacy Control (GPC) signal, which enables you to opt out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing/targeted advertising for the associated browser or device. Other than the GPC, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.
4. HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:
- With Vendors or Service Providers: who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With Business and Marketing Partners: to provide services and advertise to you, under their own privacy notices.
- At Your Direction or With Your Consent: for example, to ship you products or through social media widgets or login integrations.
- Within Our Corporate Group: for business operations.
- In Connection with Business Transactions or Legal Reasons: such as a merger, bankruptcy, to comply with legal obligations, or to protect our rights or the rights of others.
4.1. Categories of Personal Information Disclosed
We have in the past 12 months disclosed the following categories of personal information for the purposes described above:
| Category | Categories of Recipients |
|---|---|
| Identifiers (e.g., basic contact details, order, and account info) | Vendors and third parties who perform services on our behalf (internet service providers, payment processors, etc.) Business and marketing partners Affiliates |
| Personal information categories listed in the California Customer Records statute (e.g., contact details, order/account info) | Vendors and third parties who perform services on our behalf Business and marketing partners Affiliates |
| Commercial information (e.g., order info, shopping info, customer support info) | Vendors and third parties who perform services on our behalf Business and marketing partners Affiliates |
| Internet or other similar network activity (e.g., Usage Data) | Vendors and third parties who perform services on our behalf Business and marketing partners Affiliates |
| Geolocation data (e.g., location determined by IP address) | Vendors and third parties who perform services on our behalf Business and marketing partners Affiliates |
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
4.2. “Sale” and “Sharing” of Personal Information
We have “sold” and “shared” (as those terms are defined by applicable law) personal information over the preceding 12 months for advertising and marketing. Specifically:
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers (e.g., name, email address, phone number) | Business and marketing partners |
| Commercial information (e.g., records of products/services purchased) | Business and marketing partners |
| Usage Data | Business and marketing partners |
5. THIRD PARTY WEBSITES AND LINKS
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there. Information you provide in public or semi-public venues, including social media, may be viewable by others. Our inclusion of such links does not imply endorsement of their content or owners unless otherwise disclosed.
6. CHILDREN’S DATA
The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, please contact us (see Section 12: Contact), and we will delete it.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age.
7. SECURITY AND RETENTION OF YOUR INFORMATION
We use reasonable administrative, physical, and technical safeguards to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive information to us.
We retain your personal information for as long as necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.
8. YOUR RIGHTS
Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights may include:
- Right to Access / Know: Request access to the personal information we hold about you.
- Right to Delete: Request that we delete personal information we maintain about you.
- Right to Correct: Request that we correct inaccurate personal information.
- Right of Portability: Receive a copy of your personal information and/or request transfer to a third party.
- Restriction of Processing: Ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your information, you may withdraw it.
- Appeal: Appeal our decision if we decline to process your request.
You may also manage your communication preferences (e.g., opt out of promotional emails) by using the unsubscribe option in our emails. If you opt out of promotional emails, we may still send non-promotional emails about your account or orders.
How to Exercise These Rights: You may exercise these rights where indicated on our Site or by contacting us using the details provided below. We will not discriminate against you for exercising these rights. We may need additional information to verify your identity (e.g., email address, account info). You may designate an authorized agent to make requests on your behalf, but we may require proof that the agent is authorized and may also require you to verify your identity directly with us.
9. COMPLAINTS
If you have complaints about how we process your personal information, please contact us using the contact details in Section 11. If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
10. INTERNATIONAL USERS
Please note that we may transfer, store, and process your personal information outside the country you live in. Your personal information may also be processed by staff and third-party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses (or any equivalent for the UK) unless the data transfer is to a country that provides an adequate level of protection under applicable law.
11. CONTACT
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of your rights, please contact us at:
- Email: info@symbiomart.com
- Address: 8735 Dunwoody Place #5120, Atlanta, GA, 30350, US
You may also call us or otherwise reach out using the contact information above.
By using the Site or our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please discontinue your use of the Site and Services immediately.