Refund policy

Last Updated: October 29, 2024

Welcome to SymbioMart LLC (the “Site,” “we,” “us,” or “our”). This Return and Refund Policy describes the conditions and processes governing returns, refunds, and exchanges for purchases made on https://symbiomart.com. By placing an order, you agree to the terms stated below.

1. GENERAL RETURN POLICY

We offer a 30-day return policy starting from the date your order is shipped. To be eligible for a return:

  • The item must be in its original condition, unused or unworn, with all original tags and packaging intact.
  • You must provide proof of purchase (receipt or order confirmation).
  • You must receive prior authorization from us before returning an item.

Note: Returns will not be accepted for items sent back without prior authorization.

2. HOW TO INITIATE A RETURN

To request a return, contact us at info@symbiomart.com. Once your request is reviewed and approved, we will provide detailed instructions, including the return address and, if applicable, a prepaid shipping label.

2.1. Return Shipping Costs

  • Customer Responsibility: You are responsible for all shipping costs associated with the return, including the original shipping cost if it was initially waived (i.e., “free” shipping).
  • Exceptions: If the return is due to an error on our part (e.g., defective or incorrect item), we may cover or refund the return shipping costs.

3. NON-RETURNABLE ITEMS

To protect the integrity of our products, certain items are non-returnable, including but not limited to:

  • Perishable goods (e.g., food, plants).
  • Custom or personalized items.
  • Opened or used personal care items (e.g., beauty products, supplements).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items, gift cards, and discounted or promotional products.

4. DAMAGES AND ISSUES

Please inspect your order upon receipt. If an item arrives damaged, defective, or incorrect:

  1. Contact Us Promptly: Email us at info@symbiomart.com within 48 hours of delivery.
  2. Provide Details: Include photos and a description of the issue.
  3. Resolution: We will evaluate the situation and provide a resolution, which may include a replacement, refund, or store credit.

5. EXCHANGES

We do not process direct exchanges. If you wish to exchange an item:

  1. Initiate a return for the original item (if eligible).
  2. Place a new order for the desired product.

6. REFUNDS

6.1. Eligibility and Process

  • Refund Method: Refunds are issued to the original payment method within 10 business days of return approval.
  • Shipping Fees: All shipping fees (including any initially waived shipping) are non-refundable unless the return is due to our error.

6.2. Important Notes

  • Prepaid Debit Cards: Refunds cannot be processed to prepaid debit cards.
  • Cashier’s Check or Money Order Payments: Refunds will be issued via check mailed to the original billing address.
  • Unauthorized Returns: Refund requests for returns received without prior authorization will be denied.

7. ADDITIONAL INFORMATION

  1. Undeliverable or Refused Deliveries: Items returned as undeliverable or refused at delivery are eligible for a refund less the cost of both outbound and return shipping.
  2. Processing Time: Allow 2–4 weeks for refund processing once the returned item is received at our warehouse.
  3. No Refund Received: If you have not received your refund within 15 business days of approval, contact us at info@symbiomart.com.

8. CONTACT US

For questions or further clarification, please contact us at:

By implementing these policies, we aim to maintain transparency and fairness while protecting our business from unnecessary losses. Thank you for shopping with SymbioMart.